Privacy Policy – Vegas Hero Casino

Overview

This Privacy Policy explains how Vegas Hero Casino collects, processes, stores, and protects personal information provided by users while using the website and related services. Protecting user privacy is a core priority, and all personal data is handled with care, transparency, and appropriate security measures.

By registering an account or using the Vegas Hero platform, users agree to the data practices described in this Privacy Policy, which should be read together with the Cookie Policy and Terms and Conditions.

Information Collected

Vegas Hero gathers both personal and technical data to operate the platform effectively and comply with legal and regulatory requirements.

Personal Information

Personal data that may be collected includes full legal name, date of birth, email address, phone number, residential address, verification documents, and records of financial transactions. This information is collected during account creation, identity verification, deposits and withdrawals, and communication with customer support.

Automatically Collected Data

When users visit the website, certain information is collected automatically. This may include IP address, browser type and version, device and operating system details, login activity, session duration, pages viewed, and navigation behavior. This data helps improve platform performance, enhance security, and analyze user interaction trends.

Purpose of Data Use

The information collected is used for legitimate operational purposes, including creating and managing player accounts, processing payments, verifying identity, preventing fraud, providing customer assistance, meeting legal and regulatory obligations, improving website functionality, and sending service-related or promotional communications where permitted.

Personal data is processed only when necessary and relevant to these purposes.

Legal Grounds for Processing

Personal information is processed based on one or more lawful grounds, such as fulfilling contractual obligations to provide casino services, complying with legal requirements, pursuing legitimate business interests, or relying on user consent when applicable. Consent for marketing communications can be withdrawn at any time.

Data Sharing

Vegas Hero does not sell or rent personal data to third parties. Information is shared only when required and only with trusted partners, such as payment service providers, identity verification companies, fraud prevention and security partners, IT and hosting providers, and regulatory or legal authorities when legally obligated.

All third parties are required to protect personal data and process it in line with recognized data protection standards.

Data Retention

Personal data is stored only for as long as necessary to fulfil its intended purpose and comply with legal obligations. Retention periods vary depending on the nature of the information and regulatory requirements. Once data is no longer required, it is securely deleted or anonymized.

Data Security Measures

Vegas Hero applies appropriate technical and organizational safeguards to protect personal information from unauthorized access, loss, misuse, or alteration. Security measures include SSL encryption, secure servers with restricted access, and ongoing system monitoring and updates.

Users are encouraged to protect their account credentials and avoid sharing login details with others.

User Rights

Depending on applicable laws, users may have the right to request access to their personal data, correct inaccurate information, request deletion of data where legally permissible, restrict or object to certain processing activities, and unsubscribe from marketing communications.

Requests related to personal data can be submitted through customer support.

Age Restrictions and Responsible Gaming

Vegas Hero services are available only to individuals who meet the legal age requirement for online gambling in their jurisdiction. Age verification is mandatory, and accounts associated with underage users will be closed.

Responsible gambling tools are available to help users manage their activity and play safely.

International Data Processing

Personal data may be processed or stored outside the user's country of residence. In such cases, Vegas Hero ensures that appropriate safeguards are in place to protect data in accordance with this Privacy Policy.

Updates to This Policy

Vegas Hero Casino may update this Privacy Policy to reflect changes in legal requirements, technology, or business operations. Any updates will be published on this page and will take effect immediately. Users are encouraged to review the policy periodically.

Contact Information

For questions regarding this Privacy Policy or the handling of personal data, users may contact Vegas Hero Casino customer support for further assistance.