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Terms & Conditions – Vegas Hero Casino

1. Definitions

  • Casino / We / Us / Our refers to Vegas Hero Casino
  • User / Player / You refers to any individual accessing or using the website
  • Website refers to vegashero.com and all related services
  • Account means a registered player profile
  • Bonus includes promotional credits, free spins, or special offers
  • Games refers to all casino, live dealer, and related gaming products

2. Eligibility

2.1 Users must be 18 years of age or meet the legal gambling age requirement in their jurisdiction, whichever is higher.

2.2 It is the sole responsibility of the user to ensure online gambling is permitted in their country or region.

2.3 Vegas Hero reserves the right to request proof of age and identity at any time. Accounts found to belong to underage users will be closed, and any winnings voided.

3. Account Registration

3.1 Only one account per person is permitted. The creation of multiple accounts is strictly forbidden.

3.2 Registration details must be truthful, complete, and kept up to date.

3.3 Vegas Hero may suspend or terminate accounts containing inaccurate or misleading information.

3.4 Users are responsible for maintaining the confidentiality of their login credentials. All activity carried out through an account is considered authorized by the account holder.

4. Account Verification (KYC)

4.1 Identity verification is required before any withdrawal request can be approved.

4.2 Users may be asked to provide:

  • A valid government-issued identification document
  • Proof of residential address
  • Evidence of ownership of the payment method used

4.3 Verification requests are generally reviewed within 48 hours, though delays may occur.

4.4 Failure to complete verification may result in withdrawal denial or temporary account restriction.

5. Deposits

5.1 The minimum deposit amount is $10 or the equivalent in another currency.

5.2 Accepted deposit methods include payment cards, bank transfers, Interac, and cryptocurrencies via CoinsPaid.

5.3 All deposits must be made using payment methods registered in the account holder's name.

5.4 Deposited funds must be wagered at least once before withdrawal, unless stated otherwise.

6. Withdrawals

6.1 The minimum withdrawal amount is $10 or equivalent.

6.2 Standard withdrawal limits are capped at $10,000, with higher limits available to VIP players.

6.3 Withdrawal requests are typically processed within 1–2 business days following successful verification.

6.4 The finance department operates Monday to Friday, between 6:00 and 17:00 GMT.

6.5 Vegas Hero reserves the right to issue large payouts in installments in accordance with internal policies.

7. Bonuses & Promotions

7.1 All promotional offers are governed by specific terms, including wagering requirements and expiry periods.

7.2 Bonus funds and winnings must be wagered according to the stated conditions before withdrawal.

7.3 Slot games usually contribute 100% toward wagering requirements, while table and live games may contribute less or be excluded.

7.4 Maximum stake limits may apply while playing with active bonuses.

7.5 Any form of bonus misuse, including multi-accounting or irregular betting patterns, may lead to forfeiture of bonuses and winnings.

8. VIP Loyalty Program

8.1 Vegas Hero operates a tier-based VIP loyalty program.

8.2 VIP benefits may include increased withdrawal limits, faster payout processing, and exclusive promotional offers.

8.3 VIP status is granted at the casino's discretion and may be modified or revoked at any time.

9. Game Rules & Fair Play

9.1 Each game is governed by its own rules, which are accessible within the game interface.

9.2 Software malfunctions invalidate all affected bets and winnings.

9.3 Attempts to exploit errors, delays, or system vulnerabilities are strictly prohibited.

10. Prohibited Activities

The following actions are not allowed:

  • Use of VPNs or location-masking tools to bypass restrictions
  • Collusion or coordinated betting
  • Use of automated betting software or bots
  • Fraudulent payment behavior
  • Abuse of promotional offers

Violations may result in account termination and confiscation of funds.

11. Responsible Gambling

11.1 Vegas Hero encourages responsible play and offers tools such as:

  • Deposit limits
  • Session time reminders
  • Self-exclusion options

11.2 Players experiencing gambling-related difficulties are encouraged to seek professional assistance.

12. Account Suspension & Closure

12.1 Accounts may be suspended or closed due to:

  • Breach of these Terms & Conditions
  • Legal or regulatory obligations
  • Security or fraud-related concerns

12.2 Upon account closure, remaining balances may be withdrawn subject to verification and compliance checks.

13. Limitation of Liability

13.1 Vegas Hero is not responsible for losses resulting from:

  • User mistakes
  • Technical or internet failures
  • Unauthorized access due to user negligence

13.2 The casino does not guarantee uninterrupted or error-free operation of its services.

14. Intellectual Property

All website content, including trademarks, software, graphics, and text, is the property of Vegas Hero or its licensors and may not be reproduced without permission.

15. Amendments

Vegas Hero reserves the right to revise these Terms & Conditions at any time. Updates become effective immediately upon publication. Continued use of the website indicates acceptance of the revised terms.

16. Governing Law

These Terms & Conditions are governed by the laws applicable to the casino's licensing jurisdiction. Any disputes shall be handled in accordance with those laws.

17. Contact Information

For questions regarding these Terms & Conditions, users may contact Vegas Hero Casino customer support through the available support channels.